Terms of Service

These Terms of Service ("Terms") govern your use of this website and the services provided by:

Intense Solutions
Oliver Finn Theil
Vanløse Allé 2, st.
2720 Vanløse
Denmark
CVR 46196120
Email: info@intense-solutions.com

By using our website or engaging our services, you agree to these Terms. If you are entering into them on behalf of a company, you confirm you are authorized to do so.

Intense Solutions designs, builds, and operates AI systems for businesses. This includes, depending on what you engage us for:

AI OS - a single layer that connects your tools (mail, calendar, CRM, spreadsheets, payments) and holds your business context.

Digital employees - custom AI agents that handle recurring work on your behalf.

Content engine, websites, and a receptionist / sales-qualifier voice agent - delivered as packaged building blocks.

We tailor each system to your business. Exact scope, deliverables, and price are agreed in writing before we begin.

Our work is delivered as a service, not a one-time hand-over. This is the core of how we work, so read it carefully:

We own the system. The AI OS, the agents, the underlying engine, prompts, and configuration run on our locked cloud infrastructure and remain our property. You are renting access to a running system, month to month - you are not buying the system itself.

You own your data. Everything you put in and everything the system produces from your data - your contacts, content, records, and outputs - belongs to you. You can export it, and we return or delete it when the engagement ends (subject to legal retention, see the Privacy Policy).

No transfer of the underlying technology. Ending the engagement ends your access to the system. It does not transfer ownership of the system, its code, or its agents to you.

If a separate written agreement says otherwise for a specific engagement, that agreement takes precedence over this section.

This section sits alongside Section 3 and explains who owns what we create.

We keep our intellectual property. The system, its code, the underlying engine, our prompts, configurations, methods, and know-how - including any improvements we make while working with you - remain ours. Nothing in these Terms transfers that to you.

You get a licence to use your outputs commercially. The deliverables the system produces from your data and for your business - content, drafts, records, and other outputs - are yours to use, publish, and commercialise without restriction, for as long as you want, including after the engagement ends. Where ownership of a specific output cannot pass to you by law, we grant you a worldwide, perpetual, royalty-free licence to use it for any lawful purpose.

Third-party and AI-generated material. Some outputs are generated using third-party AI models and may not be eligible for copyright, or may resemble outputs produced for others. We do not warrant that any output is unique or protectable, and you are responsible for reviewing outputs before commercial use.

Feedback. If you share ideas or suggestions for improving the service, we may use them freely without obligation to you.

Your data is not training data. We do not feed your data, your content, or the outputs the system produces for you into the training or fine-tuning of any general-purpose AI model - neither our own nor anyone else's.

Our AI providers don't train on it either. We run on AI providers under business terms where your inputs and outputs are not used to train their models, and are retained only as long as needed to deliver the service and meet legal requirements. The AI providers we use for your system are named in your Data Processing Agreement (DPA).

How we improve the system. Running a system well means learning from it. When we catch a mistake or make a correction while operating your system, we use that to refine our prompts, configuration, and agents, so it gets sharper and repeats fewer errors. This tuning is how the service improves over time - it is not the same as training an AI model on your data, and we do not reuse your underlying data or content to do it. Where a lesson is useful beyond your account, we apply it in a generalised form.

You pay once it is set up and running. We do not charge before your system is live, and there is no separate up-front build fee unless explicitly agreed.

Monthly subscription. Access is billed monthly. The price we quote covers the running system, including the third-party tools it runs on, unless we state otherwise in writing.

Invoicing. Invoices are issued through our accounting system (e-conomic, Dinero, or Billy). Prices are exclusive of VAT unless stated. Payment terms are net 8 days from the invoice date unless agreed otherwise.

Late payment. Overdue invoices may accrue interest under the Danish Interest Act (renteloven), and we may suspend access to the system until the account is settled.

No long binding period. Your subscription runs month to month.

Cancel anytime with 30 days' notice. You can cancel with 30 days' written notice to the end of a month. We can do the same.

On cancellation, your access to the running system ends at the close of the notice period. We make your data available for export and then delete it in line with our Privacy Policy.

To deliver and run your system, you agree to:

Provide access to the tools and accounts the system needs to connect to, and keep that access valid.

Provide accurate information and keep it up to date.

Use the system lawfully - you are responsible for ensuring your use, and anything you publish, send, or act on through the system, complies with applicable law and any third-party terms.

Stay responsible for outputs. You remain the decision-maker. Where the system drafts something for you (for example an invoice prepared as a draft for your approval, or a message awaiting your sign-off), the responsibility for reviewing and approving it before it goes out is yours.

Our systems use AI models that can make mistakes. We build human approval into anything that carries real-world consequences, but you should know:

AI output is not guaranteed to be correct. It can be inaccurate, incomplete, or outdated. Review it before relying on it.

It is not professional advice. Nothing the system produces is legal, financial, tax, or medical advice. For decisions that need a professional, consult one.

You approve before it acts. For sensitive actions - sending messages, issuing invoices, publishing content - the system is configured to prepare and wait for your approval rather than act on its own, unless you explicitly ask us to automate a specific step.

We process personal data in line with GDPR and our Privacy Policy, which forms part of these Terms.

Where we process personal data on your behalf as part of running your system, we act as your data processor under a Data Processing Agreement (DPA) compliant with GDPR Article 28. A DPA is available on request and is signed before processing begins.

Each side keeps the other's non-public information confidential and uses it only to deliver and use the service. This survives the end of the engagement. It does not apply to information that is public, already known, or independently developed without using the other side's confidential information.

Your system runs on third-party platforms (for example hosting, AI model providers, voice, messaging, and payment tools). Their availability and their own terms are outside our control. We are not liable for downtime, changes, or failures caused by these providers, though we will make reasonable efforts to keep your system running and to migrate where a provider becomes unsuitable.

We work hard to keep your system running reliably, but unless we agree a specific service level in writing, the service is provided "as is" without a guaranteed uptime. We do not warrant that the system will be uninterrupted or error-free.

To the extent permitted by law, our total liability for any claim arising from these Terms or the service is limited to the fees you paid us in the three (3) months before the event giving rise to the claim.

We are not liable for indirect or consequential losses, including lost profits, lost revenue, lost data, or business interruption. The price reflects this allocation of risk.

This limitation does not apply to liability for gross negligence, intent, or anything else that cannot be limited under Danish law.

We may update these Terms or the service from time to time. Material changes will be posted on this page with an updated "Last updated" date, and where the change materially affects an active engagement we will notify you by email. Continuing to use the service after a change means you accept the updated Terms.

These Terms are governed by Danish law. Any dispute that cannot be resolved amicably shall be brought before the Court of Frederiksberg (Retten på Frederiksberg) as the court of first instance.

Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions stay in full effect, and the invalid provision is replaced by a valid one that comes closest to its purpose.

Entire agreement. These Terms, together with our Privacy Policy, any Data Processing Agreement, and any separate written engagement agreement, form the entire agreement between us and replace any prior representations. Where a separate written agreement conflicts with these Terms, that agreement takes precedence.

Assignment. You may not transfer your rights or obligations under these Terms without our written consent. We may assign these Terms to a company we establish, merge with, or transfer the business to, on notice to you.

Force majeure. Neither party is liable for any failure or delay caused by events beyond its reasonable control, including failures at third-party providers, outages, power or network failures, war, or government action.

Notices. Notices under these Terms are given in writing by email to the address each side uses for the engagement and are treated as received on the next business day.

Survival. Provisions that by their nature should continue - including ownership, confidentiality, limitation of liability, and governing law - survive the end of the engagement.

Questions about these Terms:

Email: info@intense-solutions.com